About ITIL:

The Information Technology Infrastructure Library (ITIL®) are a set of standard practices or core publications originally developed in the 1980s as the need for standard practices in IT developed.

ITIL® has been adopted globally by thousands of organizations, professionals and consultants to help them deliver improvements to IT services.ITIL® Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.

Pre-requisites for taking ITIL® exams

There are no formal requirements for the course or examination, but it is assumed candidates must have a basic level of IT knowledge. The course will be suitable for staff in IT environments, project managers, project leads, programmers, and those who have day-to-day responsibilities related to the IT environment.

Please make sure that you are thoroughly familiar with basic ITIL® Foundation terminology and definitions.

  • Read the question thoroughly. On average you have 1.5 minutes per question. Answer the easy ones first and if you don’t know the answer, move to the next question.

About the ITIL® Foundation exams:

The ITIL Foundation examination contains 40 multiple choices questions where an answer out of 4 possible answers given has to be selected.

  • One mark is given for a correct answer and no marks are deducted for a wrong answer.
  • You’ll have an hour to complete the ITIL® Foundation exam and you need to score at least 26 out of 40 to become ITIL® foundation certified.

The exam format is as follows:

  • 40 questions with 1 mark available per question.
  • Multiple choice.
  • 26 marks required to pass - 65%.
  • 1 hour duration.
  • Closed book and computer based testing.

You can find more information @ www.exin-exams.com

There are no trick questions, but questions are often precisely worded.

  • Be cautious of answers which use the terms “ALWAYS” or “NEVER” or “NOT”.
  • Many questions contain at least one distracter. Use the process of elimination to remove wrong answers from the list, and then focus on the remaining answers.
  • Please make sure to answer questions based upon your ITIL knowledge, not on your experience in the real world.
  • Attempt the easy questions first.
  • If you are not sure about the answer please make it marked and move it to the next question.
  • At the end you can revise all the marked questions one by one.
  • Try couple of practice exams and evaluate yourself, before attempting the exam.

Foundation Certificate

The Foundation Certificate enables people to understand the terminology used within ITIL. It tests foundation knowledge with regard to the ITIL® Service Support and Service Delivery.

What does having ITIL® certification mean:

The holder of the foundation certificate in IT service management should be aware of all the techniques across the range of service delivery and service support activities. They should be able to relate the activities to each other, and should be competent to participate in service delivery/support functions.

What languages are the ITIL® exams available in?

The foundation exams are available in English, French, German, Chinese, Japanese, Portuguese, Russian, and Spanish languages. The practitioner examinations are available in English only.

How long do I need to wait for the results of ITIL® foundation examination?

Results are declared immediately, you will come to know after submitting the exam via online.

How does a candidate receive the certificate of an EXIN examination?

After a computer based (Prometric) multiple choice examination, you will receive the results immediately after finalizing the exam. The certificates will be sent to you in mail by EXIN.

How can I retake the examination if I fail? And how many times can I take the examination?

In the event if you failed an exam, you can take part in another examination. To retake the foundation examination, you could come back to the prometric center again. There is no limit to the number of times you can retake the examination. Generally the overall pass rate of ITIL® examination varies around 85%.

I earned my foundation certificate a few years ago. Do I need to update this certification?

Once you pass the exam, your foundation certificate is valid indefinitely and you can use anytime in future.

What is prometric and what is its role?

EXIN ITIL® foundation examination is one of the exams available in the Prometric Authorized Testing Centers.


The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology, and processes of ITIL® V3.