What is this course about?

ITIL® Foundation Certification exam training provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL®). This course features ITIL® service lifecycle concepts, Practice Exam with Answers, Terminology/Definition matching exercises, Glossary, True/False type practice questions,etc which will prepare you for the exam.

This course will prepare you for success on the ITIL Foundations Certification Exam on your first attempt.

What background/skillset do I need for this course?

No specific experience is required. Familiarity with IT terminology and IT-related work experience are recommended.

Who will benefit from this course?

This ITIL® Foundation Certification exam course is valuable for professionals involved in all facets of IT service management, including:

  • IT service and support managers and staff
  • Project managers
  • Key business users
  • Software developers
  • Project lead
  • Service Desk Staff

What is ITIL®?

The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).As more corporations recognize the value of aligning best practices in the delivery of IT services with the needs of their business, they turn to the Information Technology Infrastructure Library (ITIL®) to help them create greater efficiency, reduce costs, and increase service levels.

Why is an ITIL® Foundation Certificate important?

A Foundation Certificate certifies you have the requisite background to evaluate IT service management good practice and understand how the ITIL framework can improve the efficiency and effectiveness of service management within your organization. This certification is the prerequisite for the Intermediate and Expert levels of ITIL® certification

Has this course been updated to ITIL® 2011?

Yes. This course has been updated to ITIL® 2011.

How long is the ITIL Foundation Certification Exam?

The ITIL Foundation Certification Exam is a 40-question, multiple choice test. You are given one hour to complete the examination.

What is the relationship between Projectmgtcoach, EXIN and AXELOS Limited?

Projectmgtcoach course have been accredited by the EXIN. As an accredited training organization (ATO), Projectmgtcoach and its trainers have been approved to deliver this course.

Course Highlights:

  • 24/7 High Quality e-Learning ITIL Foundation Content
  • ITIL’s key concepts, definitions and objectives
  • Total around 1000 Practice Questions with Answers
  • 10 Fully Simulated Practice Exams with Answers
  • Extended Glossary
  • Terminology/Definition matching Exercise
  • True/False Practice Type Questions
  • Support through email regarding questions or clarifications

We provide superior customer learning experiences and pride ourselves on our close relationships with our customers. We do this by ensuring that every stage of the course production and delivery process is managed precisely. We provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.

How do I enroll for the online training?

PayPal, Credit/Debit Cards, Master/Visa Card

Once the online payment is done, you will automatically receive payment receipt, via email.

Can I extend the access period?

Yes you can extend the access period by paying an additional fee. Please contact mgtcoach@projectmgtcoach.com for more details.

Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.